We mainly deal in unused pre-owned items (new old stock, deadstock, etc.). We also sell some items that have been used in the past. Please check each product page for the condition of the item.

No. In addition to used tableware, we also carry artisan pottery and new items. The condition of each item is described on its respective product page.

We verify each item individually, based on reference materials and staff expertise, while considering factors such as origin, artist, technique, and market price. Please note that some items cannot be authenticated.

Upon arrival, all vessels are inspected and hand-washed using a neutral detergent. If there is any darkening or soiling due to age, additional cleaning is performed using baking soda or similar agents.

This varies depending on the material, firing method, and decoration of the vessel. Please check the product page, or if unsure, we recommend hand washing.

Cancellation may be possible if the order has not yet been prepared for shipment. Please contact us as soon as possible.

Simple gift wrapping is available.

Yes, we can issue one. Please specify the addressee and a note in the "Remarks" field when placing your order.

Orders are delivered by our designated carrier (primarily Yamato Transport).

¥860 (tax included) (Hokkaido/Okinawa: ¥1,200)
Free shipping on purchases of ¥12,000 (tax included) or more

To schedule a specific delivery date and time, please contact the carrier directly using the tracking number provided in the shipping confirmation email. 

割れ物のため、次のように梱包してお届けしています。

• 発送前に一点ずつ検品し、欠け・ひびがないことを確認します。
• 器は一点ずつ緩衝材で包み、箱の中で動かないよう隙間を埋めて梱包します。
• 化粧箱は付属しません。贈りものにはギフトラッピング（330円）をご利用ください。

We mainly ship using Yamato Transport. This may vary depending on the delivery area and product size.

Orders are usually shipped within 1-3 business days.

Delivery date and time selection may be available. Please check the available dates and times when placing your order.

Yes, we do. Shipping fees and methods vary depending on the destination country.

Please contact us via "Inquiries" within 5 days of receiving the product. After confirmation, we will arrange for an exchange or refund.

お届けした日のうちに箱を開け、器に欠け・ひびがないかをご確認ください。色ムラ・貫入・ピンホール・鉄粉などは陶磁器特有の「景色」で、不良品には当たりません。

Due to the nature of used items, we generally do not accept returns for customer convenience. Please contact us if the item differs significantly from the product description.

If the item is damaged or defective, please contact us within 5 days of its arrival. We may not be able to assist you after this period.

This is a circular system that allows you to return tableware purchased from our store. After return, depending on the condition of the item, you will receive points back worth up to 20% of the purchase price (usable on your next purchase).

Depending on the item you return, we offer coupons and other rewards to use at Maison Toji. Please visit the Meguri Ware™ page for details.

You can return the items by bringing them to a physical store or by mailing them. Detailed instructions are available on the Meguri Ware™ page.

Yes, we also accept returns by mail. Please check the Meguri Ware™ page for details on return methods.

Items that are severely damaged or in a condition that makes them unsafe to reuse may not be eligible for return.

Maison Toji's physical store is located in Meguro Honmachi, Meguro-ku, Tokyo. (Nearest station: Musashi-Koyama Station on the Tokyu Meguro Line, 6-minute walk) Please check the store page or Google Maps for the detailed address.

Some products can also be viewed in-store. As store space is limited, the product you are looking for may not be on display. If you wish to view a specific product, please contact us in advance via the "Inquiry Form."

The latest information on business days and hours is available on Instagram or the store's page.