Shopping Guide
Thank you for visiting the Maison Toji online shop.
To ensure you can enjoy your "once-in-a-lifetime" encounter with our pottery with peace of mind, we have outlined our shop rules. We kindly ask that you read them before placing your order.
About Orders
■ Time from Order to Shipment
After your order is completed, we will ship it within 1-3 business days (excluding weekends, public holidays, and year-end/New Year holidays). Each item is carefully inspected and packaged to be delivered to your hands. Please look forward to the arrival of your pottery that will accompany you in your daily life.
■ Order Cancellations and Changes
Due to system limitations, we cannot accept cancellations or changes to order contents (such as adding items or combining with another order) after an order has been placed. Please double-check your order for accuracy before confirming.
※If you wish to cancel for unavoidable reasons, please contact us via the [inquiry form].
About Payment Methods
You can choose from the following payment methods:
┃ Credit Card (VISA, Master, Amex, JCB)
┃ Wallet (Apple Pay, Google Pay)
┃ Shop Pay
※All payments are processed online via encrypted payment to ensure transaction security.
About Shipping
Delivery will be made by our designated shipping carrier (primarily Yamato Transport).
860 yen (tax included) (Hokkaido/Okinawa: 1,200 yen)
Free shipping for purchases of 12,000 yen (tax included) or more
Tea only: 330 yen (tax included)
For specific delivery dates and times, please contact the shipping carrier directly using the tracking number provided in your shipping confirmation email.
About Gift Wrapping
Gift wrapping is currently [under preparation].
We plan to start the service in mid-May.
We kindly ask customers who are considering gifts for their loved ones to wait a little longer.
About Returns and Exchanges
Due to the nature of our products, which are pottery and some used/vintage items, we do not accept cancellations, returns, or exchanges due to customer convenience (e.g., difference in image, incorrect size).
■ In case of damage or defect
We take great care in packaging, but in the unlikely event that the delivered product is damaged or you receive a different product than ordered, please contact us via the [inquiry form] within 7 days of receiving the product.
We will then guide you through the exchange/refund process.
※"Individual differences" characteristic of ceramics (color unevenness, crazing, pinholes, iron spots, etc.) are the intended aesthetic of the artist or kiln and are not considered defects. We hope you will enjoy them as the "scenery" of a one-of-a-kind piece that mass-produced items do not possess.
Thank you for visiting the Maison Toji online shop. Please read the following guide before placing your order.
Orders
■ Processing Time
Orders are normally shipped within 1–3 business days (excluding weekends, public holidays, and the New Year period). Each item is inspected and carefully packed before it leaves us.
■ Cancellations & Changes
Once an order is placed, we are unable to cancel or modify it (including adding items or combining with another order) due to system limitations. Please double check your order before completing checkout. If you have an urgent reason for cancellation, please contact us via our contact form.
Payment
┃ Credit Card (VISA, Mastercard, Amex, JCB)
┃ Apple Pay, Google Pay
┃ Shop Pay
All payments are processed securely via encrypted online payment.
Shipping
Price includes shipping costs. We offer free international shipping — there is no separate shipping fee at checkout.
After shipment, your package will normally arrive within 2–4 weeks, depending on your location and local customs processing. You will receive a tracking number once your order has shipped.
Customs, Duties & Taxes (DDU)
All international orders are shipped under DDU (Delivered Duty Unpaid) terms. The price you pay covers the product and shipping only — any import duties, taxes, or customs fees assessed by your country upon arrival are the responsibility of the recipient. We are not responsible for delays caused by customs clearance. If you have questions about potential customs charges, please contact your local customs office before placing your order.
Returns & Exchanges
Because our products are handmade pottery and include fragile vintage/one-of-a-kind pieces, we are unable to accept returns or exchanges for reasons such as change of mind, size, or color expectations.
■ Damaged or Defective Items
If your item arrives damaged or is not what you ordered, please contact us within 14 days of delivery via our contact form with photos of the item and packaging. We will arrange a replacement or refund once confirmed.
Please note that natural variations characteristic of ceramics (color unevenness, crazing, pinholes, iron specks, etc.) reflect the artisan's intended character and are not considered defects — they are part of the unique beauty of handmade pottery.