Shopping Guide
Thank you for visiting Maison Toji's online shop.
To ensure you can enjoy the "once-in-a-lifetime" encounter with our ceramics with peace of mind, we have outlined our shop's policies. We kindly ask you to read them before placing an order.
About Orders
■ Time from Order to Shipment
After your order is completed, we will ship it within 1-3 business days (excluding weekends, public holidays, and New Year holidays). Each item is carefully inspected and packaged before being delivered to you. Please look forward to the arrival of your ceramics, which will accompany you in your daily life.
■ Order Cancellation and Changes
Due to system limitations, we cannot accept cancellations or changes to order contents (such as adding items or combining with other orders) once the order is completed. Please double-check your order details for accuracy before confirming your purchase.
※If you wish to cancel due to unavoidable circumstances, please contact us via the [Contact Form].
About Payment Methods
You can choose from the following payment methods:
┃ Credit Card (VISA, Master, Amex, JCB)
┃ Wallet (Apple Pay, Google Pay)
┃ Shop Pay
※To ensure payment security, all payments are processed through encrypted online transactions.
About Shipping
Deliveries will be made by our designated shipping carrier (primarily Yamato Transport).
860 yen (tax included) (Hokkaido/Okinawa: 1,200 yen)
Free shipping for purchases of 12,000 yen (tax included) or more
Tea only: 330 yen (tax included)
For specific delivery dates and times, please contact the shipping carrier directly using the tracking number provided in your shipping confirmation email.
About Gift Wrapping
Gift wrapping is currently [in preparation].
We plan to launch this service from mid-May.
We appreciate your patience if you are considering a gift for a loved one.
About Returns and Exchanges
Due to the nature of our products, which include ceramics and some used/vintage items, we do not accept cancellations, returns, or exchanges due to customer preferences (such as differences in image, incorrect size, etc.).
■ In Case of Damage or Defect
We take utmost care in packaging, but if the delivered product is damaged or if you receive a different item from your order, please contact us within 7 days of arrival using the [Contact Form].
We will then guide you through the exchange or refund process.
※Individual variations inherent to ceramics (such as color unevenness, crazing, pinholes, iron spots, etc.) are considered intended textures by the artists and kilns, and are not classified as defects. We hope you enjoy these unique "sceneries" of one-of-a-kind ceramics, which are not found in mass-produced items.