Shopping Guide
Thank you for visiting the Maison Toji online shop.
To ensure you can enjoy the unique, one-of-a-kind experience of discovering pottery with peace of mind, we have outlined our store policies below. Please read them carefully before placing your order.
Orders
■ Processing Time
Orders are normally shipped within 1–3 business days after payment is completed (excluding weekends, public holidays, and the New Year period). Each item is inspected and carefully packed before it is shipped to you. We hope you look forward to the arrival of pottery that will complement your daily life.
■ Cancellations & Changes
Once an order is placed, we are unable to cancel it or modify its contents (including adding items or combining it with another order) due to system limitations.Please double-check your order before completing checkout. If you need to cancel for unavoidable reasons, please contact us via our contact form.
Payment
You can choose from the following payment methods.
┃ Credit Card (VISA, Mastercard, Amex, JCB)
┃ Wallet (Apple Pay, Google Pay)
┃ Shop Pay
※ All payments are processed securely online using encrypted payment systems.
Shipping
Orders are shipped using our designated carrier (primarily Yamato Transport).
¥860 (tax included) (Hokkaido & Okinawa: ¥1,200)
Free shipping on orders of ¥11,000 (tax included) or more (including Hokkaido & Okinawa)
Tea only: ¥330 (tax included)
To schedule a delivery date and time, please contact the carrier directly using the tracking number provided in your shipping confirmation email.
■ Packing Fragile Items
Before shipping, each item is inspected for chips and cracks. Pottery is wrapped individually in cushioning material and packed so that it cannot move inside the box. Decorative boxes are not included. Please use the gift wrapping options below for gifts.
Gift Wrapping
Gift wrapping is available.
The cost is a flat rate of ¥330 (tax included). If you would like gift wrapping, please add a gift bag to your cart along with your items.
For more details, please see About Gift Wrapping.
Returns & Exchanges
Due to the nature of pottery and some used or vintage items, we do not accept cancellations, returns, or exchanges for personal reasons (such as a change of mind or incorrect size).
■ Damaged or Defective Items
Although we take the utmost care when packing, if your item arrives damaged or is different from what you ordered, please contact us via our contact form within 7 days of delivery. Please include your order number and photos showing the damage, the outer box, and the packaging.
Once confirmed, we will replace the item if it is in stock or issue a refund if it is not. We will cover the shipping costs for replacements and refunds. Please keep the outer box and packaging until the issue has been resolved.
For your peace of mind, please open the box on the day of delivery and check the pottery for any chips or cracks.
※ Characteristics unique to ceramics (such as color variations, crazing, pinholes, and iron specks) are intended by the artist or kiln and are not considered defects. We hope you will enjoy them as the unique character of one-of-a-kind pieces that cannot be found in mass-produced items.
Thank you for visiting the Maison Toji online shop. Please read the following guide before placing your order.
Orders
■ Processing Time
Orders are normally shipped within 1–3 business days (excluding weekends, public holidays, and the New Year period). Each item is inspected and carefully packed before it leaves us.
■ Cancellations & Changes
Once an order is placed, we are unable to cancel or modify it (including adding items or combining it with another order) due to system limitations. Please double-check your order before completing checkout. If you have an urgent reason for cancellation, please contact us via our contact form.
Payment
┃ Credit Card (VISA, Mastercard, Amex, JCB)
┃ Apple Pay, Google Pay
┃ Shop Pay
All payments are processed securely via encrypted online payment.
Shipping
Price includes shipping costs. We offer free international shipping — there is no separate shipping fee at checkout.
After shipment, your package will normally arrive within 2–4 weeks, depending on your location and local customs processing. You will receive a tracking number once your order has shipped.
■ How we pack fragile items
Every piece is inspected for chips and cracks before shipping, wrapped individually in cushioning material, and packed so it cannot move inside the box. Items come without a gift box.
Customs, Duties & Taxes (DDU)
All international orders are shipped under DDU (Delivered Duty Unpaid) terms. The price you pay covers the product and shipping only — any import duties, taxes, or customs fees assessed by your country upon arrival are the responsibility of the recipient. We are not responsible for delays caused by customs clearance. If you have questions about potential customs charges, please contact your local customs office before placing your order.
Returns & Exchanges
Because our products are handmade pottery and include fragile vintage/one-of-a-kind pieces, we are unable to accept returns or exchanges for reasons such as change of mind, size, or color expectations.
■ Damaged or Defective Items
If your item arrives damaged or is not what you ordered, please contact us within 14 days of delivery via our contact form with your order number and photos of the item, the outer box and the packaging. We will arrange a replacement or refund once confirmed. Please keep the box and packaging until the case is resolved.
Please note that natural variations characteristic of ceramics (color unevenness, crazing, pinholes, iron specks, etc.) reflect the artisan's intended character and are not considered defects — they are part of the unique beauty of handmade pottery.